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Repair Depot Extends Service to Dell Computers
Have you ever spilled a beer into your laptop? Perhaps your house once collapsed, filling your computer with dust and debris. Maybe you simply have a bug in your system—literally, as roaches have bred in your laptop keyboard.
If any of these scenarios seem far-fetched to you, they shouldn't. Technicians at Hoya Computing's Repair Depot, a low-priced computer repair service for the students, faculty, and staff of Georgetown University, have successfully fixed all of these mishaps. Most of the problems the Repair Depot solves, of course, are more mundane. Virus infections are among the most common. Often hard drives become so full that computers can no longer boot up, usually because the owner has downloaded too many MP3s. Many computers are damaged during a move. (For this reason, the Repair Depot is busiest at the beginning of the fall semester.)
Computer catastrophes could happen to anyone. That is why the Repair Depot will begin offering service for Dell computers this fall, along with servicing most other brands of Windows-compatible computers. Thanks to a new agreement between Hoya Computing and Dell, Dell customers are no longer limited to using Dell's on-site service but can choose the Repair Depot if they decide it better meets their needs. Dell owners are eligible to user the Repair Depot whether or not the Dell was purchased through Hoya Computing and whether or not it is under warranty.
Before you visit the Repair Depot, be aware that most computer problems are caused by software and that manufacturer warranties generally cover only hardware repairs. Hoya Computing recommends that you first call your UIS Help Desk if you're not sure what is causing your problem. The Help Desk can solve most software-related problems over the phone. Then, if necessary, call your computer's manufacturer to confirm that your problem is a hardware failure. The manufacturer can also determine whether or not Repair Depot service is covered under your warranty.
If your computer is a Dell that is still under warranty, you now have two options. Dell could dispatch a technician to your home or office, usually on the next business day. Alternatively, Dell can authorize you to bring your computer to the Repair Depot. Of course, if your computer is no longer covered under warranty or is not a Dell, you are free to bring your computer to the Repair Depot any time it is open. Before you bring in your computer, check http://uis.georgetown.edu/hoyacomputing/repair.depot.html to learn more about the Repair Depot. Backing up the data on your hard drive is also crucial.
The Repair Depot is open Monday, Wednesdays, and Fridays from 10:00 a.m. to 5:00 p.m. Holiday and intersemester hours may vary; check the Repair Depot Web page during those times for hours of operation. Estimated costs for non-warranty repairs are also listed on the page. For Mac repairs, Apple owners can call (800) APL-CARE for on-site service or contact Hoya Computing at hoyacomputing@georgetown.edu, or at (202) 687-0640 for referrals.
Hoya Computing has always offered discounted PCs through a partnership with Dell. Now that the Repair Depot can service Dell computers, Hoya Computing's services work in conjunction better than ever before.
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