Preventing Xerox Printer Paper Jams

Most Georgetown departments use recycled paper for the Xerox printers on campus. If you’ve experienced a paper jam when trying to print a document, it might be because your computer and/or printer setting needs to be changed to accept recycled paper. (Xerox devices handle different paper types according to the weight and composition of the paper being used.) 

Changing the Paper Setting on Your Xerox Printer

Perform the following steps the next time you add paper:

  1. Load your paper into the Xerox printer tray. After you close the tray, the printer console will display the following options:
  2. On the console, press the up-pointing arrow next to Type.
  3. From the Type drop-down menu, press Recycled.
  4. Press Confirm. 

Changing the Paper Setting on Your Windows 10 Computer

  1. Click the Start button, and then select Settings from the Start menu.
  2. From the “Settings” window, click on Devices.
  3. From the “Devices” window, click on the Devices and printers link, located at the bottom of the window under Related settings.
  4. From the “Devices and Printers” window, locate your printer from the Printers section. Double-click on the printer icon. (In the example below, the printer “Xerox WorkCentre 7835 V4 PCL6” is selected.)
  5. Double-click on Adjust print options.
  6. In the Printing Preferences dialog box, click on the Paper/Quality tab.
  7. Select Recycled from the Media drop-down menu.
  8. Click OK. 

Changing the Paper Setting on Your Mac Computer

  1. From your document, select File > Print (or the appropriate printing menu selection for your program). 
  2. From the Print dialog box, click on Copies & Pages, and then select Xerox Features from the Copies & Pages drop-down menu. 
  3. Click on the double arrows next to the Paper option. 
  4. Select Other Type, and then select Recycled. 
  5. Click Print to print your document.