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Repair Depot

Please read carefully. 

For computers under warranty: Please contact your manufacturer. If your computer was purchased through Hoya Computing at Dell or Apple, your computer probably has a 3 or 4 year warranty.  You can check your warranty status on your manufacturer's Web site.

For non-warranty repairs: Hoya Computing is currently building a list of local vendors and needs your help with the recommendations. Here are the ones currently recommended based on previous business dealings:

Computerware: http://www.computerwareinc.com/
Tel: 800-327-8013

Computerware visits Hoya Computing on Monday, Wednesday, and Friday afternoons to pick up and return equipment.

Mac Upgrades (no drop off service at Hoya)
Tel: 301-907-0300
Fax: 301-907-9335
6931 Arlington Road, Unit A
Bethesda, MD 20814

Best Buy (Tenleytown): http://www.bestbuy.com
Tel: 202-895-1580

The Eggheads (no drop off service at Hoya)
Tel: 888-344-6972
On-Site Computer Service (Home or Office)

Problem-solving steps  

Your problem may not require in-person consultation. Many computer problems(particularly those involving network connections and sudden crashes) are often only software-related. Contact the help desk, if you have questions.

Faculty and staff: For problems with your University-owned desktop or laptop, contact 202-687-4949 (please note, the help desk can not support non-standard personal computers).

Students: For computer related problems, contact the Student Help Desk 202-687-4577.

The help desk can talk you through problems and simple remedies, as well as notify you of network-wide problems that might be affecting your machine. The help desk can further assist with thunderbird or symantec installation, customization, as well as answer general questions.  If your computer needs repair or has a virus or other software problems, please contact one of the repair contacts listed above or check your local phone listings for assistance.

2. Call your computer manufacturer

Apple Computers: call 800-800-2775 or contact Apple offices in Clarendon and Pentagon City.

Apple Store Clarendon - 2700 Clarendon Blvd.
Arlington, VA 22201
(703) 875-9880

Apple Store Pentagon City - 1100 South Hayes Street
Arlington, VA 22202
(703) 418-1092

Dell Computers: Contact tech support at:1-800-873-1420

For all other computers, you can either call the 800 number listed in your computer's documentation or visit the FAQs on the manufacturer's Web site.