HOYA COMPUTING: Getting Help for Hardware and Software

Hardware Support Resources
How to Protect Your Computer: Guidelines for Faculty and Staff
How to Protect Your Computer: Guidelines for Students
Computer Repair Depot (personally-owned computers)
Contact your Help Desk (University-issued computers)

Documentation and related articles (have a link to the documentation page and perhaps move all hardware documentation and articles on to that page; links below are here for the time being)

How to use the BlackBerry 957
PDA Resources pages (Dahlgren Library)
Palm PDA discussion list
Unified PDAs: New Wireless Options for Handheld Devices

Software Documentation
Documentation is available for many of the software programs available through UIS.

Administrative Applications (mainframe access, PeopleSoft, etc.)
Antivirus software for Windows 95 original edition and 95A
Antivirus software for Windows 95B and 95C
Antivirus software for Windows 98, ME, 2000, XP
Antivirus software for Mac OS 9
Antivirus software for Mac OS X
E-mail clients (Netscape Mail, Outlook, Mozilla Mail, etc.)
Mac OS X 10.1
Mac OS X 10.2
Pagemaker
SSH Secure Shell (for connecting to GUSUN and other Unix servers)
Unix
Windows 95 and 98
Windows 2000
Windows 2000 (without the Novell client)
Windows XP
Adobe Acrobat 7.0 Professional for Windows and Mac (Adobe product site)
Adobe After Effects 6.5 for Windows and Mac (Adobe product site)
Adobe After Effects Production Bundle 6.5 for Windows and Mac (Adobe product site)
Adobe GoLive for Windows and Mac (Adobe product site)
Adobe Illustrator CS for Windows and Mac (Adobe product site)
Adobe InDesign for Windows and Mac (Adobe product site)
Adobe PageMaker for Windows and Mac
Adobe Photoshop CS for Windows and Mac (Adobe product site)
Adobe Streamline for Windows and Mac (Adobe product site)
Adobe Type Basics 5.0 for Windows (Adobe product site)
Allaire ColdFusion for Windows (Allaire product site)
Corel WordPerfect
EndNote
Mathematica 5 (product site)
Microsoft Developer Network (Microsoft product site)
Microsoft Exchange Server (Microsoft product site)
Microsoft FrontPage 2003 (Microsoft product site)
Microsoft ISA Server (Microsoft product site)
Microsoft Office XP 2002 Professional (Microsoft product site)
Microsoft Office 2000 Professional (Microsoft product site)
Microsoft Office for Mac OS X (Microsoft product site)
Microsoft Office for Mac 2004 (Microsoft product site)
Microsoft Project Professional 2003 (Microsoft product site)
Microsoft Project Server 2002 (Microsoft product site)
Microsoft Publisher 2003 for Windows (Microsoft product site)
Microsoft Virtual PC 7.0 (Microsoft product site)
Microsoft Visio 2003 Professional (Microsoft product site)

Help Desk

The UIS Help is available to help you with hardware and software questions and problems you may encounter. You can contact the Help Desk by calling 7-4949 or sending e-mail to