Get Help (Service Center Support)

You can access help resources from our support and knowledge base portal

At the Service Center portal, you can:

  • Submit a help request at any time, day or night, through the Web site, by e-mail, or through online chat.
  • Search our knowledge base of technical support articles tailored to Georgetown technology services.

If you are looking for resources that are not available through the portal, please try these links:

  • UIS Service Desk: walk-in service for Main Campus and Medical Center students, faculty, and staff.
  • Law Center, McDonough School of Business technology resources.
  • Learn about the Account Management team.

Click here to submit an e-mail question or request to the Service Center.

For training help, please contact train@georgetown.edu.  
For reporting problems with the UIS Web site, please use the Problem Report.
For technology resources within your department, you can contact your Department Technology Representative or Technology Service Provider. 

 

Service Center (Main Campus and Medical Center faculty, staff, and students)

Tel: (202) 687-4949
E-mail:  help@georgetown.edu

Hours: 24 hours a day, 7 days a week

UIS Service Desk (Walk-in service for Main Campus and Medical Center students, faculty, and staff)

Tel: (202) 687-4949
E-mail: help@georgetown.edu

Location:  G-39 St. Mary's Hall

Academic Year Hours:
Monday-Friday: 10:00am - 6:00pm 
Tuesday: 10:00a.m - 8:00pm
Saturday: 10:00am - 4:00pm

The Service Desk observes limited hours during break periods and on university holidays. See listing above and UIS news highlights on the home page for specific hours.

 

Account Management

Account management enhances and augments technology services at Georgetown by proactively engaging and collaborating with departments on their technology goals. The UIS account managers provide advisory, project management, and escalation services for all areas within UIS.  Account managers work directly with their constituent departments and advocate for them within UIS. If you would like to learn more about account management or would like to be contacted by your account manager, click here.

 

 

Law Center Support

Law Center students, faculty, and staff should contact the Law Center Information Systems Technology department.

 

McDonough School of Business (MSB) Support 

MSB students, faculty, and staff should contact the MSB Technology Center.