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Quota Management Each GUMail IMAP account is provisioned with a limited amount of server space for storing messages. This quota is set at 20 MB for students, and 50 MB for faculty and staff.
It is important for you to manage your GUMail account so that you do not exceed the limit of your assigned quota. If you reach your quota, you will not be able to receive new e-mail until you free up space in your account by deleting the larger messages.
In general, it is easiest to manage your quota by keeping track of the larger messages that you receive. Generally, larger messages will contain file attachments or photos and images. When appropriate, delete or move larger e-mail messages to a local folder.
How to check your quota and review the size of e-mail folders in your account
How to free up space if you're at or near your account quota
What do the popup notifications mean?
What happens if you are near your quota?
What happens if you exceed your quota?
What happens after you free up some space?
How can I request a quota increase? |
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How to check your quota and review the size of e-mail folders |
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You can check your quota usage any time by logging into your e-mail account via the GUMail Web Messenger Express. Select OPTIONS from the top menu, then select ACCOUNT SUMMARY from the left menu to see your existing quota and disk space usage.
If you want to review the file space that you are using according to each folder, select FOLDERS from the top menu. This will show you a listing of your e-mail folders, along with the the number of messages each folder contains and the size of each folder. |
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How to free up space if you are at or near your account quota |
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- Empty your Trash folder: Messages in the Trash count toward your quota!
- Review and Delete Unnecessary Sent Mail: Keeping copies of every message you send can be very costly in terms of space, especially if you send attachments.
- Move mail to your Hard Drive or a Network folder: If you are using an office or home computer, use Local Mail folders to store messages. You can place yoiur local mail on your own computer or the network drive. These messages will no longer count against your quota.
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What do the quota notifications mean? |
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If you are at or above 90% of your quota, you will receive an e-mail message. This message indicates that you have exceeded 90% of your quota. When you receive this notice, you may be at 91%, or you may be at or over 100%. |
- You will also receive a pop-up alert when you exceed 90% of your quota.
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- To avoid the loss of any mail, you should clean your account as soon as you receive a message or the over quota pop-ups start appearing.
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What happens if you are near your quota? |
- Small messages may still come through, but large messages might not (it depends on how much space you have left).
- It doesn't matter if the small messages arrive after the large ones; GUMail will keep packing in whatever fits and storing whatever doesn't.
- This will continue until you reach your quota limit.
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- If you receive a message that won't fit, the person who sent it will get a note letting them know it didn't go through. The message will be delivered when you free up some room. We will hold the message in your queue for 8 hours. After that, the message will not be delivered and the e-mail message will be returned to the sender.
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What happens if you exceed your quota? |
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When you reach or exceed your quota, you will not be able to receive any e-mail messages until you free up space in your e-mail account.
- Once your quota is met or exceeded, the system will queue all messages for delivery up to 8 hours.
- After a message has been queued for 8 hours, it will be returned to sender.
- After 8 hours over quota, all new incoming mail will be immediately returned to the sender.
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What happens after you free up some space? |
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If your mail has been queued for delivery, it may not appear in your Inbox the instant you make room for more messages. It could take a few hours before all of the queued mail shows up. Additionally, it may not be delivered chronologically, in the order in which it was received. |
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How do I request a quota increase? |
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Requests for quota increases should be directed to your UIS Help Desk. E-Mail account quotas will only be increased for academic or job-related reasons. Quotas are normally increased in 10 MB increments. Quotas above 100 MB may be granted on a temporary basis, but could be reduced for optimal resource management. |
