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Warning: Before you go any further, make absolutely sure that you have auto-protect file protection enabled in your Symantec AntiVirus program. |
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- Open Symantec AntiVirus.
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- Click on the little plus sign (+) beside View, then click on Quarantine.
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- Click on the file that you want to restore (it should have the name of your missing mail folder).
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- Click on the restore button.
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- Click on the Start Restore button.
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- When the file has been restored, the status will change to succeeded.
- Click on the close button.
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- After you restore your quarantined local mail folder, open each message in it.
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- When you get to the infected one, the automatic file protection will pop up and quarantine your folder again.
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- Now you know exactly which message is causing a problem.
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- Restore the folder again.
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- Delete the problem message (without opening it).
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- Repeat this process until you've opened every message in the folder (more than one could be infected).
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