TROUBLESHOOTING A NETWORK CONNECTION ON A PC

University Information Services at Georgetown University

1. Can you do any one of the following: check e-mail, print to a network
printer, open a folder on a network drive, or browse the Internet?

YES,I can do one of those things.

NO, I can't do any of those things.

If you suspect that you're having network related trouble, use this tool to pinpoint the possible causes. Read the question on each page, and then answer "Yes" or "No" by clicking on the corresponding blue link Do this until either you solve the problem, or until you reach a page of recommendations for further action. If at any point you would like to change your last answer, look for the link that says "I want to change this answer" and click on it.