FAQ

General
  • What is Zoom?

Zoom is a service that enables you to conduct live online class presentations, conferences, and meetings. 

  • What can Zoom do? 

Allows you to share your audio, video, and screen with people from around the world. 

  • How does Zoom compare to other web conferencing tools? 

Zoom combines cloud video conferencing, group messaging, and collaboration tools such as screen sharing, co-annotation, and remote control; It runs across Mac, PC, iOS, Android, Blackberry, and H.323 systems; and is the only video conferencing solution that lets you share your mobile screen and share video with audio.

  • For what types of meetings can Zoom be used? 

You can use Zoom for webinars, classes, training workshops, group collaborations, work meetings.

  • Is there a cost for using Zoom at Georgetown? 

There is no cost to use Zoom at Georgetown for meetings with less than 125 people.

  • Who can use Zoom at Georgetown?

All current Georgetown faculty and staff can use Zoom to host meetings.  

  • Can Georgetown students join my meeting? 

Yes, participants joining a Zoom meeting do not need accounts.

  • Can I invite people outside Georgetown join a meeting I set up?

Yes, participants do not need a NetID to join a Zoom meeting. Only the host of the meeting needs to have a Georgetown Zoom account.

  • How many participants can join a Zoom meeting?

Each Zoom meeting at Georgetown can hold 125 people (including the host).

  • Can I use Zoom for large meetings (more than 125 people)?

It is possible, there may be costs associated, please contact Zoom@georgetown.edu for more details.  

  • Is Zoom HIPAA compliant?

Yes, Zoom is fully HIPAA-compliant and is secured with AES-128 bit end-to-end encryption, please contact Zoom@georgetown.edu for help enabling end-to-end encryption.

  • Can I access Zoom through Blackboard? 

Yes!  Here's how you can use Zoom in your Blackboard course. 

Best Practices
  • Connect to the fastest internet connection available.
     
  • Resolve technical problems by having your participants join a Zoom meeting a few days before the scheduled Zoom session. Participants should be using the same computer and internet connection they plan to use during the scheduled Zoom session. Or meet face-to-face (if possible) and have all participants bring their computers and join a Zoom meeting together.
     
  • Allow participants to join your scheduled meetings early.
     
  • When sharing a screen, have your presentation material (e.g., Microsoft PowerPoint document) running and ready before the Zoom meeting or class starts. Avoid launching and logging into programs while screen sharing.
     
  • When sharing a screen, try to avoid sharing your whole desktop. Share only the specific application (e.g. PowerPoint).
     
  • Consider changing your Personal Zoom Room Meeting ID to your campus phone number or to a number that you can memorize.
     
  • Close any email, instant messaging, and any programs Not being used for the presentation.
     
  • Use a quality headset (headphones with built-in microphone). Speakerphones, cell phones, wireless microphones and a low quality headset can cause audio disruptions.
     
  • Muting your participants is always a good way to avoid background noise. Participants can always unmute themselves when they are ready to talk.  
     
  • If you are expecting more than 25 participants, consider using Gallery View to see 25 participants at a time.
     
  • Send the Zoom meeting invitation to your participants before the meeting starts.

CLICK HERE for more Web conferencing tips and tricks

Getting Started
  • How do I get Zoom so I can host my own meetings?

Just click here for instructions on how to download and install Zoom

Meetings
  • How do I schedule a meeting?

Click here for instructions on how to schedule a meeting

  • Are there any restrictions to scheduling a meeting?

  • Non-recurring meeting IDs will expire 30 days after the meeting is started. You can restart the same meeting ID as many times as you would like within the 30-day period.  
  • Recurring meeting IDs will expire 365 days after the meeting is started on the last occurrence. You can reuse the meeting ID for future occurrences.
     
  • Can I join a meeting from a video teleconference room?

Yes. Click here for instructions on how to pair an H323 (video Polycom unit) to an existing Zoom meeting

  • How do I join a meeting from my PC or Mac?

Click here for instructions on how to join a meeting

  • Can I join a meeting with my mobile device?

Yes. Click here for instructions on how to join a meeting from your mobile device.  

  • How can I have someone hold a meeting on my behalf (designate someone else to be meeting host)?

Click here for instructions on how to assign someone to schedule meetings on your behalf. (Note:  You can sign in to your Georgetown Zoom profile by going to georgetown.zoom.us.) 

  • Can I share a document during a Zoom session?

Yes. Click here for instructions on how to share your screen during a Zoom session.

  • Where can I host my Zoom meeting? 

You can host your meeting anywhere you have a computer and an Internet connection.

  • Can I record a Zoom meeting? 

Yes. Click here to find out how to record your entire Zoom meeting.  

  • Can I turn off my video before or during a meeting?

Yes. Click here to find out how to turn your camera on or off during a Zoom meeting